Shipping Policy
Shipping Cost:
Free shipping is offered on orders over $200 CAD.
A shipping fee of $15 is applied to orders under $200 CAD.
Orders will typically be shipped out within 1-2 business days. Our team will strive to ship out your order same business day if the order is placed before 12 PM.
For a limited time, we offer free white glove delivery to areas in Toronto, North York, Markham, Richmond Hill, and Vaughan for orders above $100. If placing your order, enter in your postal code and select "Free Local Delivery" as an option. If white glove delivery cannot be arranged for your chosen date, Canadian Wholesale Vapes will ship the order for free using a courier. If you are located in the Greater Toronto Area and are unable to see local delivery as an option, please reach out to our team at info@canadianwholesalevapes.com.
Tracking Your Order
You will receive a confirmation email once the order is placed, and another email detailing the tracking number and a link to the carrier page with the tracking status of your order.
Canadian Wholesale Vapes typically uses the following shippers depending on region and service area: Canada Post, UPS, Purolator, Fedex, Canpar, or ICS Courier.
Shipping Locations:
We currently ship to the following provinces : Ontario, Alberta, Saskatchewan, and Manitoba. If your store is located in another province/ territory, do reach out to our team at info@canadianwholesalevapes.com to see if our vapes will comply with your local regulations.
Address Correction:
It is the responsibility of the buyer to provide the correct address. Due to the demand for high speed shipping, there is a limited window to correct the address before the order ships out. If the address needs to be corrected, please reach out to info@canadianwholesalevapes.com immediately.
Shipping Damage or Loss:
While we take great care to package your orders securely, we understand that shipping accidents can occur. If your order arrives damaged or if you suspect it has been lost in transit, please contact our customer service team immediately at info@canadianwholesalevapes.com . We will work with you to resolve the issue and ensure your satisfaction.